Shipping policy

Welcome to our shipping information page. Below you’ll find everything you need to know about delivery, returns, and cancellations.

Delivery Costs

UK Mainland: £6.99 (courier delivery)
Scotland & Islands: Please contact us for a delivery quote, as costs vary depending on location.
Ireland & Northern Ireland: Unfortunately, we’re unable to deliver to these regions at this time.

Standard delivery takes 3–4 working days. Please allow a little longer during busy periods.
Orders are sent via DX Courier.
Deliveries take place Monday to Friday only (no weekend deliveries).
A specific delivery date can be arranged if agreed before placing your order.
If your property is hard to find or has restricted access, please email delivery instructions to shop@linearcurtainpoles.co.uk after placing your order.

We’re currently unable to send automatic dispatch notifications, but we’re working with our courier partners to add this soon.
If there’s any issue fulfilling your order, we’ll contact you right away.
If there’s a delay or delivery problem, you’ll receive an update from either us or the courier.

All deliveries require a signature on receipt.
If you’re not in, the courier will usually leave a card so you can rearrange delivery.
If multiple delivery attempts fail and the parcel is returned to us, a re-delivery charge will apply.

Please check parcels for visible damage before signing for them.
If any damage is visible, ask the courier to make a note and then accept the delivery.
Inspect your items as soon as they arrive.
Damaged or missing items must be reported within 3 working days of delivery, with photos sent to shop@linearcurtainpoles.co.uk.

You have a legal right to cancel or return your order within the specified time frame.
Refunds cover the product cost but exclude delivery charges if goods have already been dispatched.
Refunds may be adjusted if goods are returned used, damaged, or not in their original condition.

You can cancel your order before it’s been dispatched by contacting us via email or phone for a full refund.
Bespoke or made-to-measure items (e.g. cut-to-size or custom-bent poles) cannot be cancelled once production has started.

Please inspect all items when they arrive. Faulty or missing goods will be replaced free of charge.
Items that have been cut, treated, or altered cannot be refunded.
If returning unwanted items, they must be:
- Unused and unaltered
- In their original packaging with all paperwork included
- Not personalised or made-to-measure
Returns must be sent at your own expense. We recommend using a tracked and signed-for courier service such as:
Restocking Fee: Orders over £500 are subject to a 15% restocking fee, regardless of how many items are returned.

Once we receive and inspect your return, we’ll email you to confirm whether a full or partial refund will be issued.
Refunds are processed using the same payment method as your original order.

Faulty items will be exchanged free of charge with proof of fault.
If you’d like to exchange an item for a different size, style, or finish, please return the original item as above and place a new order through our website.